Insurance


Insurance is a necessity, not a luxury and is a condition of booking with us. When selecting a travel insurance policy we require that at a minimum you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

This will not only guarantee you peace of mind while you travel but also covers you for many of the things that can go wrong while overseas.

Your insurance policy will need to be sighted by your leader on day one of your trip. Failure to do so will mean exclusion from the trip. Please ensure you have your policy number and emergency telephone number for your insurance company. If this is unavailable please ensure you have the necessary information required by your Insurance company in case of an emergency.

We also recommend you take out cancellation insurance. This may cover cancellation penalties in certain circumstances if you have to cancel your trip unexpectedly due to illness, injury or unforeseen circumstances. Unfortunately cancellation insurance will not cover you if you change your mind.

Insurance Details

We suggest the companies listed below, depending on which country you are based in. We believe that each of these companies will provide you with comprehensive yet affordable travel insurance.
  • Travel insurance from Worldnomads.com - 150 countries Worldwide
  • Columbus Direct  (Covers International Travellers - AUS / UK / US / NZ included)
  • Covermore (Aus)  (Covers Australian Travellers)
  • 1cover (Aus) (Covers Australian Travellers)
  • itrektravelinsurance (Covers Australian Travellers) 
  • Mike Henry (Covers NZ Travellers) 
When selecting a travel insurance policy we require that at a minimum you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. Proof of adequate insurance will be requested at the start of your tour and failure to provide this will result you being prevented from joining the tour. There are essentially three different kinds of credit card insurance policies:

  • The standard 'free' cover provided when someone takes a basic credit card - this generally provides insurance for all travel that has been paid for with the credit card, for the time between when the client leaves home and when the client arrives in their destination. Once they arrive, the insurance ends. So, basically the insurance covers almost nothing and is not acceptable for our tours.
  • Travel insurance that can be 'purchased' through a credit card company – generally most credit card companies offer very comprehensive travel insurance policies to their clients for payment of a fee. These policies are generally very similar to those provided by travel agents and are acceptable for our tours.
  • 'Free' comprehensive travel insurance that may be provided to people with gold or platinum type credit cards - basically as per (2). Again these policies are generally very similar to those provided by travel agents and are acceptable for our tours. In order to ensure that clients do not join our tours with the inadequate cover provided under (1), if you wish to use your credit card insurance you must be able to prove to the tour leader that our minimum requirement has been met. That is, you must be able to prove to the tour leader that the policy includes a minimum of £100,000 (or equivalent) in cover for any medical expenses that you might incur when travelling and for repatriation to your home country in the event of a medical emergency.

The easiest way for you to prove this is to produce a copy of the detailed insurance policy, in which this cover will be specified. If you are unable to prove this you will be obliged to purchase an acceptable insurance policy before being allowed to join the tour. We strongly recommend that you carry a copy of your full policy document with you at all times, together with any certificate showing the policy number and emergency contact details. If you are unsure about whether your policy provides you enough cover, contact your credit card company directly or for further information, please contact us.

  • Shop around for a good price, but make sure that the policy covers you for all the activities you want to do rather than opting for the cheapest policy. What if you arrive in Peru and decide you really do want to try sandboarding after all? Or you decide you're brave enough to go skydiving in Jinja? Save yourself the hassle and try to make those key decisions in advance.
  • Consider annual or multi-trip insurance if you make several trips a year - it's an easy way to save time and money. It can also be cheaper to purchase a policy with your partner / spouse.
  • Make sure your policy will refund the full cost of your holiday.
  • Bear in mind that most policies will not cover you for drink or drug related incidents.
  • Be honest with your insurer - are you pregnant? Do you have any pre-existing medical conditions? For example if you fail to tell your insurer that you are asthmatic and then have an attack that you need treatment for, you will probably not be covered.
  • Make sure your policy covers you realistically for loss of your valuable items. Reconsider whether you need to take those items on holiday with you if your policy will be too expensive to cover them. If you don't take enough care of your personal items, the insurance policy may not cover them in the event of loss or theft, so be careful! In the event something is stolen, report it to the police within 24 hours and get a report.
  • Your flights may be covered by your credit card, but be careful who you purchase them from. Is your travel agent / airline in good financial shape / financially protected? Will you be covered by your insurance if your airline fails and you need to get home a different way?
  • Don't assume that your airline will cover you for loss of baggage - by law they only have to pay a minimum value and it may not cover you for the loss of your expensive gadgets, clothes or souvenirs.
  • Check your dates - make sure your policy will cover you for the entire time you're away.
  • Redundancy - are you covered by your insurance if you lose your job? In these unsettled times it's important to check, even if you think it's highly unlikely to happen.

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