Terms & Conditions
This is where your journey begins! Please read these booking conditions carefully. They set out your agreement with Flatdog Adventure and contain important information. We've tried to keep the fine print to a minimum, so please bear with us.
The trips described in this website are operated by selected suppliers and sold onto clients via Flatdog Adventures, which has its head office in Ingham, Australia ("Flatdog Adventure").
These Booking Conditions contain important information. It is essential that you carefully read
and understand them. The Booking Conditions constitute a legally binding contract between Flatdog Adventure and you for the services provided by Flatdog Adventure and set out the basis of your legal relationship with Flatdog Adventure.
By booking with us and paying the non-refundable deposit specific to each tour per passenger, per trip, or full payment, you acknowledge that you have read, understood and agree to be legally bound by these Booking Conditions. Acceptance of your booking will be confirmed in writing to you or your travel agent, and a contract comes into existence on the date shown on your confirmation letter or email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.
1) PRICES AND VALIDITY
Flatdog Adventure reserves the right to adjust prices whether or not you have already made full payment. We will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Dates and itineraries departing after 31 October each year are indicative only and subject to change. Airfares (except when otherwise stated), passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.
2) YOUR TRIP AND ASSUMPTION OF RISK
Flatdog Adventure operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us you acknowledge that participation in all Flatdog Adventure trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participation in a Flatdog Adventure trip involves visiting remote or unstable regions or regions where there is dangerous wildlife.
When assessing whether trips will operate Flatdog Adventure uses information from its local suppliers in conjunction with advice from the Australian Department of Foreign Affairs and Trade, the British Foreign Office and the US Department of State. It is your responsibility to accustom yourself with the travel advice provided by these government bodies, as well as that of your country of residency, before commencing the trip. By booking with Flatdog Adventure you acknowledge your decision to travel on a Flatdog Adventure trip is made after due consideration of relevant travel information that may be made available at any time.
Condition 2 .b refers only to bookings made on behalf of service providers
2.b) Acceptance of Risk
Please be assured that the Flatdog Adventure service providers will always do the utmost to ensure your safety and well-being when on tour. Therefore, you accept that on certain tours, which travel through areas with dangerous wildlife or other hazards, a Flatdog Adventure local service providers may require you to sign an Acceptance of Risk form prior to accepting your participation on the tour. The purpose of the form is to make you aware of the risks and dangers involved with travelling in these areas, and to indemnify the service provider and Flatdog Adventure from any claims made by you for incidents arising due to circumstances outside the service provider's and Flatdog Adventure reasonable control. You may request a copy of the applicable form by contacting Flatdog Adventure.
3) EXCLUSION OF LIABILITY
Except where stated otherwise, Flatdog Adventure acts as agent for service providers when making arrangements for your trip. Where Flatdog Adventure provides services it will do so with due care and skill. Flatdog Adventure is not responsible for the acts and omissions of others, including tour guides, airlines and accommodation providers or for any loss, damage, death, injury or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. You warrant that you have not relied on any representation made by Flatdog Adventure, any travel agent or other Representative, which has not been stated expressly on this website.
Flatdog Adventure will not accept responsibility or liability if you contravene any law or regulation of any country or region visited. Any independent arrangements that you make that are not part of the Flatdog Adventure trip (including pre- and post accommodation) are entirely at your own risk and Flatdog Adventure cannot and does not give you any assurance, representation or warranty in connection with any such arrangements.
To the fullest extent permitted by law and subject to the exception set out below, Flatdog Adventure does not accept liability for any loss, death, injury or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from this contract or your participation in a trip, or in respect of a failure or omission on the part of Flatdog Adventure to comply with its obligations under this contract, or in respect of any other conduct that Flatdog Adventure undertakes in connection with a trip. To the fullest extent permitted by law and subject to the exception set out below, you also agree to release Flatdog Adventure and its officers, employees, agents and representatives (Representatives) from all costs, liability, loss and damage incurred by you in connection with your participation in any trip, and waive any associated claims that you may have against Flatdog Adventure or its Representatives as a result of your participation in any trip. For these purposes, Flatdog Adventure enters into these Booking Conditions as trustee or agent for its Representatives.
To the fullest extent permitted by law and subject to the exception set out below, any condition or warranty, which would otherwise be implied into these Booking Conditions is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.
The Exclusion of Liability section set out in these Booking Conditions does not attempt or purport to exclude, restrict or modify liability arising under, or remedies that may be available to you, pursuant to legislation where the exclusion, restriction or modification of liability or remedies is not permitted. This includes legislation in part of the Trade Practices Act 1974 (Cth), and any state or territory Fair Trading Act (or its equivalent).
4) CANCELLATION BY FLATDOG ADVENTURE
Flatdog Adventure reserves the right to cancel a departure and will advise you of such cancellations no later than 30 days before the tour departure date. If due to Force Majeure or government travel advice, Flatdog Adventure reserves the right to cancel a departure at any time. With any form of cancellation, Flatdog Adventure will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Flatdog Adventure, (in case of Force Majeure or government travel advice refunds will be less any unrecoverable costs). Flatdog Adventure will not be liable for any additional costs incurred by you.
Flatdog Adventure will not be liable for any delay in, change to or cancellation of trips due to Force Majeure. Force Majeure means a circumstance beyond the reasonable control of Flatdog Adventure and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.
5) CANCELLATION BY YOU
If you wish to cancel all or any part of your booking, notification of cancellation must be made to Flatdog Adventure in writing. The date of the cancellation is the date on which Flatdog Adventure receives written notification. Days before departure Charge applicable as follows, per person:
More than 70 days - Loss of deposit
Between 70 and 56 days - Loss of 75% of total booking cost
56 days or less - Loss of 100% of total booking cost
All Discounted or tours on special Loss of 100% of total booking
Cancellation fees for air tickets issued by or on behalf of Flatdog Adventure will apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you have purchased.
If you do not pay the balance of your total booking cost within 70 days of departure your booking may be terminated and you will lose your deposit. Additional Flatdog Adventure cancellation penalties may apply. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised.
6) BOOKING AMENDMENTS
If you wish to change your booking in any way, the following fees will apply:
1. Transfer from one tour to another
Amendment request received by Flatdog Adventure 70 days or more prior to the original tour departure date: $100 per person per trip will be levied and must be paid prior to any transfer being confirmed.
Amendment request received by Flatdog Adventure within 70 days prior to the original tour departure date: charges will apply as per cancellation fees.
2. Amendments to your booking, in relation to any other arrangements made in conjunction with your tour (e.g. pre- and post tour accommodation, transfers, etc), received by Flatdog Adventure within 56 days prior to tour departure date will be subject to a $50 administration fee per change. This fee is in addition to any charges levied by ground operators, hotels or airlines.
3. No amendments are permitted to your booking within 14 days of departure or discounted or tours on special .
7) LATE BOOKINGS
For bookings made within 14 days prior to departure, Flatdog Adventure reserves the right to charge a late booking fee of $50 per booking. On some trips it is not possible for us to accept late bookings.
8) CHANGES TO YOUR HOLIDAY
You acknowledge that travelling with Flatdog Adventure requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour's commencement, without prior notice due to local circumstances. Changes may occur because of Force Majeure, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Flatdog Adventure control or which simply cannot be foreseen. Flatdog Adventure does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Flatdog Adventure control. You acknowledge that group sizes may also vary during the duration of your tour.
The information about trips given in this brochure, Trip Notes and Pre-Departure Information are subject to change. It is your responsibility to review the up-to-date Trip Notes and Pre-Departure Information. These can be obtained from Flatdog Adventure, Flatdog Adventureâ€™ website or your travel agent. The information and conditions in the Trip Notes and Pre-Departure Information are deemed to be part of the contract. Where changes to your trip occur after you have received your final documentation we will, where practical, advise you or your travel agent of such changes.
9) AUTHORITY OF THE LEADER
At all times the decision of the Flatdog Adventure leader or supplier's representative (Flatdog Adventure Leader) will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the Flatdog Adventure Leader makes about your on-going participation in the trip or certain activities that comprise part of the trip. If you fail to comply with a decision made by a Flatdog Adventure Leader, or interfere with the well-being of the group, then the Flatdog Adventure Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.
If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader and/or Flatdog Adventure local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
11) TRAVEL INSURANCE
Adequate and valid travel insurance is compulsory for all Flatdog Adventure travellers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Flatdog Adventure also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Flatdog Adventure employees or suppliers. Flatdog Adventure reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
12) PASSPORT AND VISAS
It is your responsibility that you carry a valid passport and have obtained the appropriate visas when travelling with Flatdog Adventure. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.
13) HEALTH, FITNESS, TRIP GRADES AND AGE LIMITS
It is your responsibility to advise Flatdog Adventure of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. You may be required to provide an assessment of your medical condition from a qualified medical practitioner if requested by Flatdog Adventure or our suppliers. Flatdog Adventure reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. Flatdog Adventure also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.
All travellers over the age of sixty will be required to complete a special Flatdog Adventure health and fitness questionnaire to assess their suitability of the tour in question. All travellers over the age of seventy must additionally provide a doctor's letter clearing them for their specific tour.
A legal guardian must accompany all travellers under the age of eighteen. If you have any questions regarding age and suitability, please contact Flatdog Adventure for further advice.
You agree that Flatdog Adventure may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
In order to be able to supply a service to you Flatdog Adventure will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.
16) GOVERNING LAW
This contract and all matters arising from it are governed by, and must be construed in accordance with the law in force in Queensland, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland and any courts, which have jurisdiction to hear appeals from those courts, and waives any right to object to any proceedings being brought in those courts.